Privacy Policy
Purpose of this policy
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The goal of this privacy policy is to offer information about the personal information collects, how that information will be treated, and how you can access your personal information in line with the privacy act 1988 and other applicable laws and rules.
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complies with the Privacy Act of 1988, which includes clauses intended to protect your personal data. We must abide by the privacy rules outlined in the Privacy Act. Any information that can be used to identify a live individual is considered personal information. Names, residences, birthdates, genders, phone numbers, and employment information are a few examples of this.
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In order to support our relationship and company operations, we must collect your information. In the absence of the personal data, we wouldn't
Acknowledgement
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You attest to having read and comprehended this privacy statement. Please be aware that this policy does not go beyond the requirements of the relevant laws and codes in terms of your rights or 's obligations.
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This policy will be interpreted to give effect to and comply with the legislation in the event that it conflicts with the Privacy Act or other laws and codes.
Collection of personal information
Information that may gather about you could contain private personal information:
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Information that you give us while utilizing 's services and products. Additionally, we might get sensitive information from you, such as your date of birth, credit or debit card number, and bank account number.
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data that you give us when you participate in different marketing campaigns or when you send us a question or comment.
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We need specific third-party personal information from you in order to provide our service or product, such your beneficiary or recipient's full name, mailing address, email address, phone number, date of birth, nationality, etc. Additionally, we might obtain from your private financial data, such as bank account numbers, belonging to a recipient or beneficiary.
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data that we legitimately get from outside sources, such credit reporting agencies, document verification service providers, service companies, and electronic database services.
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Information we get indirectly from you, like your IP address, the hardware and software you use to access the Service, and the pages you visit on our websites. This automatically generated log data may be combined with other data we get about you. We take these actions to prevent fraud, enhance our service and product, and enhance our marketing, analytics, or website performance. Additionally, we might use "cookies" to monitor how you use our websites. A cookie is a little file that a website uses to keep information about how you use the site and to identify you when you return. Malicious programs that get access to or harm your computer are not cookies. Cookies are used to enhance the user experience on our website. If your browser allows it, you are free to reject these cookies, but doing so might make it more difficult for you to access the service. In addition to non-personal information, your email address might be among the data we store in the cookie.
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recordings of your correspondence with our customer support team, including letters, emails, and phone conversations.
Information we collect
We may collect the following types of personal information from you:
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Full Name and Alias
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Address(both residential and p o box)
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Date of Birth
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Gender
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Occupation
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Contact details (phone number, fax number, email)
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Financial Information
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Credit Card/Debit Card Information
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Copy of Identification Document
and any further data we might gather with your consent, as allowed or mandated by law, and in accordance with Australian privacy laws. If you are an entity, you acknowledge and agree to the following terms by using any of 's services or products. If you supply us with Personal Information about an individual you agree to inform that person:
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That person can get in touch with us at any of our offices, and we have information about them.
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The primary purpose of the personal information gathered about that individual is to access your application for the requested service, and if it is accepted, to establish the service initially, administer it later, and ultimately complete it. This purpose cannot be accomplished without the personal information.
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Typically, any personal information gathered about that individual will be shared with any of us as well as the organizations listed below.
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That individual is entitled to view and update their personal data.
Use of your personal information
Your personal data is never sold to another company or used for marketing purposes by third parties. Your personal information is gathered, used, stored, and disclosed by for the following reasons:
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to handle and finish your request for a money transfer.
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to identify you and confirm your identification with third parties, including credit reporting agencies, document verification service providers, service companies, and electronic database services.
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Verify your eligibility to utilize 's services and products.
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to gather money for your service usage; to address issues with the service; to enable our partners to fulfill their promotional commitments to you.
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to keep an eye on, evaluate, and enhance 's services.
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To prevent money laundering, terrorism financing, fraud, and other illicit uses of the service; to monitor and adhere to the AML CTF Act 2006 and AML CTF Rules.
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Your personal information may be used by for the following purposes: Employee training, risk management, and documentation.
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to notify you of 's new services, send you marketing alerts, service updates, and promotional offers (you can choose not to receive these updates at any time);
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thorough market research and surveys.
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Maintaining good ties with our clients while adhering to additional legal requirements or as allowed by any laws.
Use of pseudonyms
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In accordance with the Privacy Act of 1988, expects its customers to provide accurate identification in order to use our services. is unable to handle customers who have used a pseudonym or who have not provided their true identity. This does not, however, prevent customers from using a pseudonym to inquire about our goods and services.
Disclosure of your personal information
may only disclose your personal information to businesses that are part of the Group and its network, which includes connected businesses and partnering organizations that provide distribution services and goods. Only where required and in accordance with privacy laws will we divulge the personal data you give us to a third party. Only the purposes for which personal information is gathered will be used and disseminated.
You consent to us sharing your personal information with any of the following categories of businesses or people.
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Providers, contractors, and outside advisors that we occasionally work with to fulfill our duties and operations; 's correspondent banks to handle requests for money transfers.
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To any representatives or middlemen involved in 's offerings.
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to foreign middlemen to fulfill your request for a money transfer.
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to any credit reporting agencies for identity verification.
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Your executor, administrator, trustee, guardian, or lawyer; government authorities, law enforcement agencies, and regulatory bodies; and
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as may be permitted or mandated by law to divulge personal data.
Overseas use and disclosure
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In order to fulfill your requests for services and products, may send your personal information abroad; this will always be governed by Australian privacy and data protection laws.
Access and correction of personal information
You are entitled to access and request the correction of your personal data. By sending a written request to our Privacy Officer at the following address, you can obtain the personal data we have on file about you.
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Privacy Officer,
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By coming into our office, you can also view the personal data we have on file. You can also reach us at or (with "Privacy Request" in the message line). All requests for access to your personal data, however, must be made in writing. You will receive information within 14 days, or in a reasonable amount of time. In certain circumstances, we might use our legal authority to prevent you from accessing specific information. We will provide an explanation if we are unable to grant you access to your personal data.
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To help us process your request for access to personal documents, please enclose a certified copy of your primary photographic identity, such as your driver's license or passport. According to the Privacy Act of 1988, access may be granted or denied.
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We shall take reasonable measures to guarantee that the information is accurate, full, and up to date if you can demonstrate that any of the information we hold is not; however, any refusal must be supported by good cause. To update your personal information, you might need a copy of your primary identity document and proof of address. You won't be charged by for submitting the request or granting access to your personal data. However, if the personal information you want necessitates time for preparation or research, we may charge a small fee.
Security and retention
uses administrative, technological, and physical data security measures to guard against unauthorized access, loss, misuse, alteration, and disclosure of your personal information. After our interactions with you are over, we will make every effort to remove any personal information that is no longer needed. We take all reasonably required precautions to guarantee the security of your information, such as:
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Utilizing digital archiving and safe 256-bit SSL encryption to encrypt our services.
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Restricted office access requiring security clearances.
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Adequately instructed employees on data protection and privacy issues.
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Keeping the servers in several safe places that are routinely examined by other specialists. must abide by the AML/CFT Act and the Privacy Laws, which stipulate that personal identifiable information must be kept on file for seven years. When it is no longer needed by law, will destroy, erase, or make anonymous your personal information.
Prevent unauthorized disclosure of personal information by you
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is dedicated to safeguarding its clients' private data. We will never ask for your personal information through unsanctioned faxes or emails.
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Make sure you don't give any private information to unapproved parties by fax, phone, or email. If you have received a call, fax, email, or other communication from an unauthorized individual, get in touch with us right away.
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Although we take all reasonable precautions to prevent unauthorized access to the information we collect and keep electronically, we are unable to assume responsibility for unauthorized use or access to your personal data.
Loss of personal information
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Despite our best efforts, there is always a potential of a security breach. keeps sufficient data security safeguards in place to guard against unauthorized access and disclosure. In the case that personal data is lost, will: Quickly detect and stop additional breaches.
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Evaluate the breach's scope and character, taking into account the kind of personal data compromised and the potential harm to those impacted.
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Notify the impacted parties if necessary.
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Involve the proper authorities if you suspect criminal conduct.
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If the breach is substantial, notify the Privacy Commissioner (at the OAIC).
Complaints
Please get in touch with us first if you have a complaint regarding the way we handle your personal information. After that, our Internal Dispute Resolution team will review it and, if feasible, react within 30 days. We could suggest that you file a written complaint if the situation turns out to be complicated.
To file a complaint, please get in touch with our:
Dispute Resolution Officer,
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secure.paymoto.com.au
We make every effort to promptly resolve the issue. You will receive written notice if the complexity of the issue prevents us from resolving it quickly.
Office of the Australian information commissioner (OAIC)
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People can file privacy complaints concerning Australian and private sector organizations regulated by the Privacy Act 1988 (Privacy Act) with the Office of the Australian Information Commissioner (OAIC). Generally speaking, you must file a complaint with the agency or organization you are complaining about directly and give it 30 days to respond before you may file a complaint with the OAIC. You can then file a complaint with the OAIC if you do not receive a response (within 30 days) or if you are not happy with the response.
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You can contact OAIC by
visiting www.oaic.gov.au
email to enquiries@oaic.gov.au ;
calling 1300 363 992 ,
If calling from outside Australia call: + 61 2 9284 9749 ,
or write to
OAIC, GPO Box 5218, Sydney, NSW – 2001 Or /
OAIC, GPO Box 2999, Canberra, ACT- 2601
Third party sites
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Links to external websites that are not under our ownership or control may be found on the website. These websites and the results of visiting them are not our responsibility.
Changes
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Please be advised that this Privacy Policy is subject to change at any time. Please check back sometimes as the updated versions will be posted to our website.
Contact us
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If you have any questions or concerns about our privacy practices please contact us by telephone, letter, facsimile or email
Phone:
Email:
In Writing: